Upcoming Upgrade of Asure Evolution Classic Platform

Upcoming Upgrade of Asure Evolution Classic Platform

To Our Esteemed Payroll Clients,

We are pleased to announce the upcoming upgrade of our Asure Payroll and Tax- Classic (formerly Evolution Classic) platform to 64-bit. This upgrade offers significantly improved performance and stability.

This first release concerns servers only. At this time, you do not need to take any immediate action, but do keep in mind that you will need to upgrade to 64-bit by June 30, 2021.

We are adding additional code to Asure Payroll- Classic that will auto-detect if a customer is running 32-bit. This will only affect a small portion of our clients. Customers that are already on 64-bit operating systems are not affected, and customers that are using Asure Payroll- Web (formerly Evolution Web) or Simple Payroll Entry are also not affected.

We have compiled the following FAQs to provide additional detail. Please feel free to contact us with any other questions. We are confident that this system improvement will offer numerous benefits to you and your employees. As always, our team is committed to supporting you through this change.

Q. How will this upgrade impact your client components and experience?

To be clear, this first release, scheduled to take place on March 4th, focuses on upgrading the server components only. Customers with 32-bit client operating systems will have no trouble continuing to access their payroll software until June 30, 2021. However, it is important to note that, over the course of early 2021, clients need to begin to think about upgrading their 32-bit operating systems. Our Licensor – Asure – is committed to supporting 32-bit clients through the end of June 2021. If a client has not upgraded by July, they may have trouble logging into their software.

Q. Which of our clients does this apply to?

The 64-bit upgrade applies only to Asure Payroll- Classic (formerly Evolution Classic). If you are using Asure Payroll- Web (formerly Evolution Web) or Simple Payroll Entry, you are not affected and do not need to be contacted about your operating system.

Q. How will you know if you need to upgrade your operating system?

We understand it would be difficult to try and walk you through this process. Asure will add code to Asure Payroll- Classic to identify if a PC is running a 32-bit operating system. Only customers that are running 32-bit will see this message.

Q. What is the date by which our clients need to be on 64-bit operating systems?

At this time, we do not have a specific date for the client component upgrade. We are committed to supporting 32-bit clients through June 30, 2021 and strongly urge our clients to switch to 64-bit operating systems by that date.

Instructions for Identifying Whether Your Server is 32-bit or 64-bit

Existing Evolution Classic Clients will need to perform a simple device check to see if an upgrade to their system is required. After June 30, 2021, and with the release of the 64-bit platform, it will no longer function on 32-bit processors or 32-bit operating systems.  Below are directions on how to determine which operating system you are currently leveraging:

    • Click on the Windows Start Button
    • Locate the Command Prompt icon, Right-Click and choose “Run as Administrator”  (note:  Please do not use PowerShell for these instructions)
    • From your command prompt window type:
      set pro
    • The first line lists PROCESSOR_ARCHITECTURE
      AMD64 = 64-bit, no further action required
      x86 = 32-bit OS, the system will require an OS upgrade to 64-bit Windows to run Asure Payroll & Tax 64-bit.
    • Close the command prompt window.
    • If you are self-hosted, repeat these steps on each Windows Middle Tier Server that is not Windows Server 2008 R2 and later
    • Note: CentOS 7 Firebird servers, Windows Server 2008 R2 and later are not affected by this architecture change.

Example 32-bit OS, this system will require an OS upgrade to 64-bit Windows before running the 64-bit platform:



Example 64-bit OS, this system will run the 64-bit platform: