Workforce Management Solutions for the Hotel Industry

Workforce Management Solutions for the Hotel Industry

Today’s case study highlights how the owner of a small hotel achieved a competitive advantage by adopting Workforce Management Suite.

Our example company is a 45-room hotel located on the slopes of a small ski resort. For fifty years, this facility and two similar-sized lodges had provided the only accommodations at the small resort. There was enough business for all three (even with very little advertising) until a nationwide budget chain opened a 150-room facility five years ago. The three original hotels saw business taper off and the other two eventually went out of business.

A Radical Change to Stay Competitive

The owner knew she had to change her strategy to become profitable. In an attempt to appeal to a higher-paying clientele, she took out a large loan and invested in a complete remodel, deluxe amenities, and a costly advertising campaign directed to out-of-state guests. Along with the makeover and major pivot, the owner knew she had to get serious about tracking and controlling expenses. The old-school WFM processes had to go.

Her goal was to rein in labor expenses, lessen admin time, reduce scheduling confusion, and track vital data so she could create strategies to maximize human capital ROI. She also wanted to create an efficient, flexible, tech-savvy atmosphere to appeal to the best labor force from the limited labor pool in the rural area.

Solution – Workforce Management Suite

The scheduling tool, TimeSimplicity was up and running on day one of the implementation. When the owner learned how simple it was to quickly create custom schedules for hotel staffing, she realized that she wouldn’t have to hire another manager if business increased. She also saw how her supervisors could better accommodate the staff members’ shift preferences—which is key to keeping hardcore “ski bums” loyal and happy.

Every Minute Counts

TimeWorksPlus, the time and attendance tool, tracks employee time to the minute. It only took two pay cycles for the owner to realize how much she had been overpaying unnecessarily due to inaccurate time cards. Though most of the mistakes had been inadvertent, she discovered that there had been some intentional buddy-punching going on. She chose to pick up a compatible biometric time clock and it’s proved its value every pay period.

No More Unauthorized Overtime

Overtime is easily managed with customizable system notifications and there are nine pay-rate fields and employee groups/sorting/filtering for easy organization and updating. This makes it easy to schedule workers who have narrow skill sets as well as the cross-trained employees who can work in any department.

Empowered Employees

Employee Self Service allows employees to clock in, monitor their schedule, submit shift change requests, fill out timesheets, and monitor accruals online. The convenience and autonomy have elevated morale, improved communication, and increased efficiency. Her devoted crew appreciates the new 21st-century workplace tools and she is now known as the best employer on the mountain.


Payroll Partners offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your managers, employees, and business.

WorkforceHUB includes TimeWorksPlus, TimeSimplicity, TimeWorks Mobile, and ApplicantStack. We’ve just added recruitment, onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is developed for busy employers like you who need to reduce cost-per-hire, streamline scheduling, automate time tracking, maintain regulatory compliance, and reduce labor costs.

How much can you save? Check our Payroll Partners ROI Calculator.

We can get you up and running with Workforce Management Suite in minutes. Contact us today at 1-866-226-8111 toll free to schedule a demo.