Human Resources

The most obvious way for employers to measure the full impact of employee turnover is to look at the corresponding loss of productivity when positions go unfilled. You'll also need to look at the cost to find replacements. But that's just the start. The rest of...

We received a complaint about harassment. How should we respond?   When a company suspects that an employee has violated its harassment or discrimination policy, we always recommend conducting a complete (and well-documented) investigation into the allegations. This includes speaking with the employee who made the complaint,...

Can an employer force employees to use English at work? As more non-English-speaking employees enter the workforce, what problems do employers face with non-English speakers? The Equal Employment Opportunity Commission (EEOC) says an English-only rule may violate civil-rights laws unless the employer can show the rule...

Do you allow your employees personal use of your company's equipment? If you do, consider your liability. Many employers, as a benefit, allow their employees personal use of company vehicles, equipment, and other property. For example, Ted, who owned a car dealership, let employees work on...

One of our employees interviewed a candidate today and emailed me afterwards. He was impressed by the candidate, but grew concerned after the candidate mentioned having social anxiety. He wondered whether the anxiety could affect the candidate’s ability to do the job. I reminded the...

Involve your employees in ways to improve your organization's productivity. One way is to take some improvement tests with your employees and discuss the findings. Ask your employees to "Imagine you're self-employed. Imagine you're a freelance writer, for example." Then give them the following test situations...